A FinTech Platform for Simplifying Bulk Payments and Reshaping Businesses

Sector

FinTech

Services

UI & UX Process Consulting Innovation Product Engineering Quality Testing Performance Governance Agile

Overview

During chaotic events like neighbourhood fires, efficient team coordination is essential. To address this, Procedure collaborated with a client to create tailored Communication Systems, ensuring a streamlined and impactful response to potential disasters.

Business Challenge

When disaster strikes, seconds count. A small outburst can become an inferno, consuming homes and entire towns. Ineffective communication is the catalyst for chaos, a precursor of delayed responses, and a multiplier of destruction. Our challenge was monumental: to simplify communication when every second matters.

Approach

Our client, a leader in mission-critical communication services, entrusted us with designing two essential platforms - a Control Room Web App and a Field Agent Mobile App. The web application's robust tools enable critical incident management—while the mobile app optimizes communication and collaboration for field agents.

Throughout the design process, we fleshed out low-fidelity wireframes to deliver production-ready designs that met client requirements.

We successfully created two software platforms that help control room operators and field agents perform their jobs more efficiently.

Solution

1

Group and 1:1 Conversations

Facilitates rapid, coordinated responses by empowering users with various communication methods and high-priority SOS alerts

2

Diverse Call Types

Optimises the resource allocation and response time by prioritising audio and video calls, thus ensuring prompt attention to the most urgent situations

3

Real-time Location Tracking

Offering real-time location tracking, precise resource allocation, situational awareness, location sharing and patrol path definition

4

Ambient Viewing

Enhances decision making and response coordination in mission critical situations by providing real time video feeds from field agents

Impact & Results

Through the solutions - the Control Room Web App and the Field Agent Mobile App - we ushered in a significant transformation in crisis management and emergency response. Imagine improved coordination, heightened situational awareness, quicker response times, and effortless information sharing. This isn’t merely a case study; it represents the commitment to resilience in the face of adversity. Delve further into this narrative and explore how we brought order to chaos in collaboration with our client.