Conversations That Actually Solve Problems
Beyond scripted responses. Real resolution.
Chatbots have a reputation problem—because most chatbots are frustrating dead ends. We build conversational AI that understands context, takes action, and resolves issues. LLM-powered assistants that customers prefer to waiting on hold.
Trusted by innovative teams
The Transformation
- Chatbots frustrate users with circular conversations
- Simple queries still require human agents
- No memory across sessions or channels
- Integration gaps prevent actual resolution
- Natural conversations that understand intent
- 40-60% of queries resolved without human escalation
- Context maintained across interactions
- Actions taken in backend systems automatically
How It Works
Our conversational AI pipeline delivers real resolution
Intent Recognition
Understand what users want, even when they express it imperfectly. Handle variations, typos, and implicit requests.
Context Management
Maintain conversation history and user context. Know what was discussed before and what information is relevant.
Action Execution
Connect to backend systems to actually solve problems. Look up orders, update accounts, schedule appointments.
Smart Escalation
Recognize when human help is needed. Smooth handoff with full context to human agents.
Intent Recognition
Understand what users want, even when they express it imperfectly. Handle variations, typos, and implicit requests.
Context Management
Maintain conversation history and user context. Know what was discussed before and what information is relevant.
Action Execution
Connect to backend systems to actually solve problems. Look up orders, update accounts, schedule appointments.
Smart Escalation
Recognize when human help is needed. Smooth handoff with full context to human agents.
Key Features
Enterprise-grade conversational capabilities
LLM-Powered Understanding
Move beyond keyword matching to true language understanding. Handle the way real people actually communicate.
Multi-Turn Conversations
Manage complex, multi-step interactions naturally. Remember context and guide users to resolution.
Backend Integration
Connect to your systems to take action: CRMs, order management, ticketing, scheduling. Resolution, not just responses.
Omnichannel Deployment
Deploy across web, mobile, SMS, WhatsApp, Slack—wherever your users are. Consistent experience across channels.
Smart Escalation
Know when to bring in humans. Smooth handoff with conversation history and context for agents.
Voice Integration
Extend to voice channels with speech recognition and synthesis. Same capabilities, voice interface.
Proven Results
Real outcomes from our implementations
Why Procedure for Conversational AI?
We bring senior engineering expertise and production-tested patterns to every engagement. No junior developers learning on your project.
LLM expertise: We know how to harness LLMs for reliable conversations
Integration focus: Chatbots are only useful if they connect to systems
Safety-conscious: Guardrails and escalation paths for appropriate handling
Production experience: We've built assistants handling thousands of conversations
Frequently Asked Questions
Traditional chatbots follow decision trees and keyword matching—they break when users deviate from expected inputs. LLM-powered systems understand natural language, handle variations, and generate contextual responses. The experience is dramatically more natural and effective.